Last night I had the most pleasant run in with semi-fast food EVER - I just had to share.
There's a new Tokyo Joe's on Colorado Blvd close to our house (for those of you who don't live in Denver - I'm very sorry - it's like quality fast food sushi - and it's awesome) that brings Eric and I great joy. Last night I went to grab dinner when the boys were at soccer practice - my first time at this location - and for starters it's really lovely. It feels nicer than most fancy Japanese restaurants with an outdoor patio and huge fire pit to boot.
Anyhoo - their computer systems were down when I arrived which affects ordering and paying. A very kind man apologized and took my order on paper. He said we'd wait to pay. All the while a pleasant woman who was NOT freaking out was on the phone with IT reading screen prompts - I couldn't help but think I would be handling this differently (such as freaking out). So my food was finished and the nice man said, "here you go." I asked about payment and offered to go look in my bag for cash, and he politely said with a smile, "Don't worry about it - this one's on us." Seriously? You mean this isn't McDonald's when the system goes down - so do I??? Awesome! I promised to come back and pay in full when the system was up - and I completely intend to.
In our fast moving world where no one is accountable and most of those who are there "to help" are completely powerless, a service provider or company's problems often are pushed upon the consumer. Here was a brilliant example of Tokyo Joe's taking full responsibility for their unfortunate problem. They could have said "sorry" and closed the doors - but instead they made all the customers happy and more importantly turned a "i'm never coming here again" response into "I'll be the best customer ever!"
Thanks Tokyo Joe's!
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